Refund policy
ZRA jewels has a no refund/ cancellation policy. After a piece has been ordered, the customisation and processing has begun and all custom sales are final.
Please note handmade/custom and sale items are non-refundable as these are made specifically for you we do not accept any returns.We also do not accept returns on earrings for hygiene reasons.
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Damaged goods:
if your item has arrived damaged please be ready to show picture evidence to support any evidence and email within 48 hours -However, after 48 hours we are no longer liable for any breakage caused by the customer. Each case will be dealt individually at the discretion of the customer service team regarding replacements, please email us at:
Contact@zrajewels.com
Return policy
Custom jewellery is non-returnable due to being handmade to order.
1) The customer is responsible for the cost of return postage. The original postage cost of sending the item will be deducted when issuing refund.
2) All pieces must be returned unworn, in the condition they arrived in and in the same packaging. (If items arrive in unsatisfactory condition we will not be able to issue a refund)
Thank you
ZRA jewels